The CRM
Every buyer, every call,every quote.One system.
每一位買家、每一通電話、每一份報價，都在一套系統裡。
Enquiries arrive by form, phone and SMS, in English, at night. They all land in one place, with a Chinese summary, and your sales people, your service people and you each see what you need to see. Nothing gets lost between the enquiry and the reorder.
What you get
One inbox for the whole team
Website forms, calls to your overseas numbers, SMS conversations and emails, all in one system, all in order, all with the history attached.
Sales see sales, service sees service
Access levels per person. The sales team works its pipeline; the service team sees the customer's history and open issues; you see everything.
Quotes and follow-ups that happen
Every enquiry has a next step and a date. The quote goes out, the follow-up is reminded, and a deal that goes quiet is chased, not forgotten.
The customer never repeats themselves
Whoever picks up the conversation sees what was said before, in English and in Chinese. To the buyer it feels like one company that remembers them.
Relationships past the first order
Reorder reminders, check-ins, anniversaries of the first purchase. The system keeps the relationship warm when everyone is busy.
Set up and run for you
We build it, load your team, set the pipeline and the access levels, and keep it running. Your staff use it from day one; nobody has to become a software expert.
Without a system. With one.
沒有系統，和有系統。
Without
- 1The enquiry sits in someone's personal WeChat.
- 2The quote goes out four days later, if that person is not travelling.
- 3The buyer asks the service team a question and has to explain everything again.
- 4Nobody knows which customers are due to reorder.
With
- 1The enquiry is in the pipeline with a Chinese summary before you wake up.
- 2The quote has a due date and a reminder, and anyone on the team can send it.
- 3The service team sees the whole history, in both languages.
- 4Reorders are reminded automatically, and the relationship is kept.
Dealing with clients, properly
The buyer you worked so hard to find deserves to be looked after.
Getting found is expensive. Losing the buyer afterwards, because a message sat unanswered or a quote went out late, is the most expensive thing of all. The CRM is where found becomes sold and sold becomes kept, and it is the part almost every exporter is missing.
CRM questions
Which system is it?
A proven CRM that Boostable runs for its own clients. We set it up under your company, with your users, your pipeline and your access levels. You do not buy software or learn a new tool from scratch; you use what we set up.
Can our staff use it in Chinese?
The interface can be shown in Chinese, and every enquiry and call carries a Chinese summary. Replies to buyers go out in English, written by your staff or by the Overseas Desk.
Does it work with WeChat?
Buyers overseas mostly use email, phone and SMS, and those all land in the CRM. Your team can keep using WeChat internally; the customer record lives in the CRM so nothing is lost when someone leaves.
What does it cost?
It depends on how many users and numbers you need. It is included in the Dominate plan and available with any other plan; the export plan we send you sets it out.
Put every buyer in one place.
Tell us how enquiries reach you today and who handles them. We come back with the pipeline, the access levels and the numbers that fit, and what it costs.